Refund policy

We want you to be satisfied with your order. Here's how we handle returns and exchanges.
Standard items (no personalization): we accept returns within 14 days of delivery. The item must be unused and in original condition. Contact us before returning anything — we'll send you a prepaid label.
Personalized and custom engraved items: because each piece is made to order with your specific engraving, we cannot accept returns or exchanges on personalized items unless there is a defect in the leather or an error on our part. If we made a mistake, we'll make it right immediately at no cost to you.
Defective items: if your item arrives damaged or with a manufacturing defect, contact us within 7 days of delivery with a photo. We'll replace or refund it, your choice.
To start a return or report an issue: email us at hiddenhouseco@gmail.com with your order number and a brief description. We respond within one business day.